Who we are

In this policy, “we”, “us” and “our” means Lakes Garage Doors Limited trading as Lakes Doors Architectural. “You”, “your” and “customer” means the person using our website, contacting us or purchasing goods and services from us.

We are responsible for deciding how we collect and use your personal information. We are committed to protecting your privacy and handling your personal information carefully, lawfully and transparently.

Information we may collect

We may collect and process the following types of personal information:

• Your name, address, email address and telephone number.
• Details you provide when requesting a quotation, consultation, showroom appointment or general enquiry.
• Information about the goods or services you are interested in or have purchased from us.
• Payment and invoicing information, although we do not usually store full card payment details ourselves.
• Correspondence between you and us, including emails, contact form messages and telephone notes.
• Technical information about your website visit, such as IP address, browser type, device information, pages visited and cookie preferences.

How we collect your information

We may collect information directly from you when you complete a form on our website, email us, telephone us, visit our showroom, request a quotation, place an order or otherwise communicate with us.

We may also collect limited technical information automatically when you use our website through cookies, analytics tools, server logs and similar technologies.

How we use your information

We use your personal information for the following purposes:

• To respond to enquiries and provide information you have requested.
• To prepare quotations, orders, invoices and related documents.
• To supply goods and services to you.
• To arrange appointments, showroom visits, installations and aftercare.
• To process payments and maintain accounting records.
• To deal with feedback, disputes, complaints, warranties and customer care.
• To improve our website, services and customer experience.
• To comply with legal, tax, accounting and regulatory obligations.

Our lawful basis for using your information

We only use your personal information where we have a lawful reason to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Contract: where we need to use your information to provide a quotation, process an order or supply goods and services.
• Legal obligation: where we need to keep records for tax, accounting or legal reasons.
• Legitimate interests: where we use your information to manage our business, respond to enquiries, improve our services or deal with customer care, provided your rights do not override those interests.
• Consent: where you have given clear consent, for example for certain non-essential cookies or marketing communications.

Who we may share your information with

We do not sell your personal information. We may share your information where necessary with trusted third parties who help us operate our business and deliver our services. This may include:

• Manufacturers, suppliers and installation partners where needed to fulfil your order.
• Payment processors, accountants, bookkeepers and professional advisers.
• Website hosting providers, IT support providers and email service providers.
• Analytics, security and website performance providers.
• Legal, regulatory or public authorities where we are required to do so by law.

Where we use service providers, we expect them to handle personal information securely and only for the purposes we have instructed.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose it was collected, including to satisfy legal, accounting, tax, warranty, dispute or reporting requirements.

Enquiry information may be kept for a reasonable period so we can respond to follow-up questions. Customer, order, invoice and accounting records may be kept for longer where required for business, legal or tax purposes.

How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. This includes appropriate administrative, technical and organisational measures.

No website, email system or internet transmission is completely secure, so please take care when sending sensitive information online.

Your rights

Under data protection law, you may have rights in relation to your personal information. These may include the right to:

• Request access to the personal information we hold about you.
• Ask us to correct incomplete or inaccurate information.
• Ask us to delete your personal information in certain circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent where we rely on consent.
• Request that your information is transferred to another organisation where applicable.

To exercise your rights, please contact us using the details at the top of this policy.

Complaints

If you have any concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters. You can find more information at ico.org.uk.

Cookie Policy

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember preferences, improve performance and, in some cases, understand how visitors use the site.

Types of cookies we may use

The exact cookies used on our website may change over time as we update our website, plugins and third-party services.

Managing cookies

When you first visit our website, you may be shown a cookie banner or settings panel allowing you to accept, reject or manage non-essential cookies.

You can also control cookies through your browser settings. Most browsers allow you to block cookies, delete cookies or receive a warning before cookies are stored. Please note that blocking some cookies may affect how the website works.

Third-party websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, cookie practices or content of those third-party websites. You should review their privacy and cookie policies separately.

Changes to this policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.